REFUND AND CANCELLATION POLICY
If you need to cancel a CRAFT workshop
We try our best to price our workshops fairly and offer good value for money. We therefore have a clear non-refundable policy to ensure that we cover our costs and the ongoing viability of the workshop.
We do appreciate that sometimes-unforeseen circumstances may mean that you can’t attend a workshop so we are happy for you to send along a friend to take your place, we will need their name and contact details prior to the workshop.
If you contact us at least 14 days in advance of the start date of the workshop, then we can offer a transfer to the same workshop on an alternative date, providing there are places available or a workshop is planned. If there are no suitable future dates, we can provide a voucher to be used for a future workshop booking.
Please note that there are no make-ups for missed sessions if the workshop is over more than one session.
Our right to cancel a workshop
Should we need to cancel a workshop due to unforeseen circumstances, we will aim to give you as much notice as possible of the cancellation. Unfortunately, we cannot accept any liability for travel or other costs.
Gift vouchers are non-refundable and are not redeemable against any products other than workshops. We do appreciate that sometimes, unforeseen circumstances may mean they cannot be used and we are happy for them to be transferred to a friend.
We want you to be happy with your knitwear and we endeavour to provide the best possible customer service. Please read the following information carefully before placing an order. If you have any further questions please contact us and we will gladly assist you further.
PLEASE NOTE All of our orders are tracked and have to be signed for by the recipient. We cannot leave instructions for the postie to leave a parcel without a signature.
Sometimes we sell out of certain colourway or style but we always endeavour to have these back in stock as soon as possible
If there is an item you would like to purchase that happens to be out of stock, please contact us and can advise further on it’s availability. You will be given the opportunity to make a pre-order/ reserve purchase.
We accept all major credit and debit cards. Payments are processed using PayPal a secure and trusted online payment gateway.
You do not need to have a PayPal account to use this service.
We can also accept payment by direct bank transfer and cheque. Please contact us to arrange payment.
We aim to dispatch your order within 1-3 working days from date of order. Items made to order can take up to a week to make before being posted. We will contact you to keep you updated with your order. UK orders are delivered by Royal Mail’s ‘Special Delivery’ or ‘1st Class Signed For’ service.
EU and Rest of World order are delivered by Royal Mail’s ‘International Tracked and Signed’ service.
All deliveries will require a signature upon receipt.
Please note, international orders may be subject to import duties and/or tax, in such cases these are the responsibility of the buyer
ORDERING FROM OUR SITE.
In the unlikely event that an item is unavailable we will contact you immediately and offer you a full refund.
Payment is to be made in British pounds sterling. International credit card providers or banks determine the exchange rate and may add an additional processing or administration charge which you will be liable to pay.
We hope you love your Sian O’Doherty knitwear. However, if you are unsatisfied with it or you have just changed your mind please let us know immediately. We are happy to refund or replace unworn / unused items, returned in their original condition and packaging, within 14 days of initial delivery attempt.
If your order arrives damaged in any way please get in touch with detailed photos so we can resolve the issue.
You will be responsible for your postage costs for returning an item to us, unless that item is faulty. You are responsible for the product until it reaches us. If you return something to us we will notify you by email to let you know we have received it. If we approve the refund we’ll aim to refund you within 2 working weeks.
Refunds will be issued via the original method of payment.
Sale items cannot be returned or refunded.
We have tried to give the best possible representation of our products on the site. Please check sizing and dimensions carefully before you make your purchase.